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"Overheard doctors speaking about patients."

About: Princess Margaret Hospital for Children

(as a friend),

I was visiting a friend at Princess Margaret Hospital oncology, I was waiting at the front, I overheard doctors talking about patients, I heard patients names being referred to and their problems and what the treatment was. I couldn't believe the lack of confidentiality in this place. On another occasion I saw a doctor yell at another doctor, I told my friend and she said this was normal. really? is this acceptable: -(

Responses

Response from Patient Opinion, Patient Opinion Australia

This response has been posted by Patient Opinion on behalf of Child and Adolescent Health Service.

Dear Water

Thank you for taking the time to convey this issue to us.

Your post has been shared with the PMH Director of Medicine, who is highly concerned about the behaviour you’ve reported. The Director of Medicine will discuss this matter with the Oncology Leadership team to ensure an incident like this is not repeated.

We cannot investigate this matter further without additional details, however if you would like to discuss this with the PMH Customer Liaison Service, please contact them via CustomerLiaisonService.PMH@health.wa.gov.au or call 9340 7198.

Patient confidentiality is of utmost importance and reports of it not occurring are taken extremely seriously. In addition to this, respect is one of our organisation’s core values, which includes our staff respecting one another. I am disappointed to hear that on this occasion, we have not lived up to the high standards we pride ourselves on.

Thank you again for bringing this important issue to our attention.

Best wishes,

Prof Frank Daly
Chief Executive, Child and Adolescent Health Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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