"Eastern Health's fantastic support during a time of stress."

About: Eastern @ Home (Eastern Health) Wonthaggi Hospital

(as the patient),

I have been under the care of Eastern Health for almost a fortnight with daily visits to replace antibiotics and do a general medical checkup. This morning my family had to rush to Wonthaggi Hospital as my mother had been taken there by ambulance in critical condition. This is well out of the normal operating zone for Eastern Health. There was no way I was going to be home for my daily visit so my wife rang Eastern Health to see what could be done. They organised, along with the fantastic nurses and doctors at Wonthaggi Hospital, to have my antibiotics and checkup done as an inpatient. The nurses at Wonthaggi were unfamiliar with the IV setup I had so consulted with Eastern Health staff till they were confident they could unhook me from the unfamiliar equipment and plug me into their particular setup. I can't express how grateful I am to both the Eastern Health and Wonthaggi Hospital for assisting me during this most stressful of days. My Mum is a fighter and the prognosis was far better by the time I left exhausted for home 14 hours after I had arrived. My health problems continue to improve thanks to the daily visits from Eastern Health nurses and today I experienced a level of service I am blessed to have received.

Responses

Response from Jo Gatehouse, Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience), Eastern Health

picture of Jo Gatehouse

Dear Sparky62,

Thank you for posting your story on Patient Opinion.

Our CEO Alan Lilly is on leave so I am responding on his behalf and I know that he would be delighted to hear that our staff were able to provide the support you needed in such a flexible and effective way!

Our ambulatory service staff do indeed provide a wonderful service supporting people to recover at home and I will ensure that the relevant staff receive your kind feedback.

I do hope that both your mum and you recover quickly!

Thank you again for sharing your story.

Kind regards,

Jo Gatehouse

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