"Very Helpful Receptionist"

About: Maroondah Hospital

(as the patient),

At Maroondah Hospital Medical Imaging I encountered the most helpful receptionist I've ever met. Carmel was wonderful and so sweet and helpful and made things so easy for me especially with things that weren't directly relevent to why I was there today. Carmel deserves to be recognized for how wonderful she is at her job.

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Responses

Response from Jo Gatehouse, Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience), Eastern Health

picture of Jo Gatehouse

Dear Muddy Paws,

I was delighted to read of your experience at Maroondah Hospital's Medical Imaging service. Our reception staff play a key role in the delivery of our services - thank you for taking the time to share your experience.

I will ensure that Carmel and her manager receive a copy of your feedback. It is always rewarding for staff to receive recognition for their contribution to providing a great patient experience!

Thank you again for your feedback.

Kind Regards,

Jo Gatehouse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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