"Felt a lack of care during the day."

About: Cabrini Hospital - Brighton

(as the patient),

Was recently in your Brighton hospital and found the night staff to be very caring. However, the 2 days I spent there with the day staff attending me were anything but. Following a hysterectomy I had vaginal padding removed without any pre pain killers & had to ask the nurse to stop 3 times as it felt like glass being pulled through me - at the end of it with body shaking I ended up lying in foetal position & the nurse finally got me pain killers. There was no direction given to me about showering, my surgeon requested that I be taken for a walk the day following my surgery & this never happened. No family member listed on my form was contacted after my surgery. On day of my discharge my daughter approached the nurses station to ask a question only to be told to go back to my room and press the buzzer, she was appalled at this response.  I felt that the friendliest person on the ward was the kitchen menu lady!

Responses

Response from Nicky Cummins, Nurse Director, Patient Experience, Cabrini Health

Dear Day Staff

As the Nurse Director of Cabrini Brighton, I would like to thank you for taking the time to share your story. I was very concerned to read about your experience and I would like to take this opportunity, to sincerely apologise that your experience with pain relief, poor communication and inadequate assistance, from our nursing staff, was not as I would have hoped, for any of our patients. At Cabrini Brighton we endeavour to provide all patients with an outstanding experience and I am terribly sorry that on this occasion we failed to meet our expectations. Despite your experience I am gratified that you felt the night staff and our food services staff were caring and friendly. I have passed this feedback on to them.

The nurse manager of the ward has been in contact with you to offer an apology on behalf of her ward and she has investigated and followed up with the staff involved to ensure that this does not happen to anyone else.

I wish you all the best for your continued recovery and if you have any further concerns regarding your experience please don’t hesitate to contact me directly. We welcome patient feedback as this assists us to improve patient care.

I am aware that you also lodged a complaint directly with Cabrini and this has been progressed and escalated not only to the manager of the ward, but to our General Manager / Director of Nursing.

Nicky Cummins

Nurse Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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