"Box Hill ED gives a level of fantasticness."

About: Box Hill Hospital / Emergency Department

(as a relative),

Mum is quite elderly, suffers from dementia, and we suspected a stroke when she started to slur her words so we took her to Box Hill Ed.

How good are they in the ED? The triage nurse Jen was down to earth and warm - absolutely no patronising and soon had Mum in one of the many emergency beds. My mum then saw nurse Lauren who combined competence and kindness and took blood and prepared for the CRT and for the charming Dr Thomas who explained the concerns and action to be taken.

Our final interaction was with Dr E who explained the results of the blood tests and CT Scan and diagnosed the likely problem. There were other staff along the way whose names I don't remember and without exception, they were a pleasure to meet.

It was after midnight when we finally left and of course, Mum remembers nothing of it now but I do.... and my family and I want the world to know that somehow you at Box Hill ED have raised the bedside manner bar sky high. It was wonderful how all the exchanges with my elderly Mum were polite and warm without a hint of condescension.

I might add that the ED has been modernised and seems to very well appointed and I hope that the modern environment helps staff to do their jobs. There was certainly no hint that anyone was stressed or impatient.

Please keep up your fantasticness.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Hello My mother's son

Thank you so very much for taking the time to provide your feedback on Patient Opinion and I am so pleased you had such a positive experience.

I am so proud of the great work our staff do and I will ensure all staff, but especially 'Jen', 'Lauren', 'Dr T' and 'Dr E' receive your positive feedback.

We have been focusing recently on the area of 'courtesy and kindness' and it is so evident the staff expressed this to you and your family.

The facilities we have at Box Hill are second to none and the real difference they have made to the working and care environment cannot be under estimated. We are so lucky and thankful to have such a wonderful facility.

I wish you, your mother and family all the very best.

Kind regards

David

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