"Having trouble getting through to someone."

About: Box Hill Hospital

(as a relative),

My mother in law is dying. Trying to get Ward 6. 2 to pick up the phone for 20 mins but no answer.

Have had difficulties trying to get info on her or even just to speak to anyone who knows what is going on.

Extremely frustrated and disappointed.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Hello Tlee

I am terribly sorry you have not been able to reach the ward today and your resultant feelings of frustration and disappointment. I am not making excuses for this, we have unfortunately, had a key staff member on unexpected sick leave today and a replacement person could not be found.

I would be pleased, if this continues, for you to contact my office on 9895 3259 and we will sort this through.

Please accept my sincerest apologies Tlee.

Kind regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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