"Poor Treatment Emergency Department"

About: Central Gippsland Health

(as a service user),

Presented to Emergency Department of hospital at the direction of GP with chest pain and shortness of breath.

Placed in a plaster room seen briefly by 1st year medical student then left for over an hour with no follow up or monitoring.

End up leaving hospital to seek alternate care elsewhere.

Responses

Response from Frank Evans, CEO, Central Gippsland Health We have made a change

picture of Frank Evans

Dear Alternative care

I am very concerned to read your story and would like to say how sorry I am that your experience with us was such a poor one.

I would very much like to investigate further and wonder if you would be prepared to provide me with more information to enable me to conduct a thorough investigation and ensure we learn from your story and make improvements.

I can be contacted on 0351438660 or by email at frank.evans@cghs.com.au.

I would also like to tell you about what we are currently doing with regard to our Emergency Department.

Although I have written this in a previous response to another story, I think it’s equally as important to let you know personally that we are working very hard to improve our performance. The management, doctors and nurses in our ED are working on a redesigning care project to continuously improve patient care and reduce waiting times and length of stay in the department. I wish I could say that we get it right every time: but we don't: not yet, but this is our aim and our commitment to our patents and community, to continuously strive to achieve this.

We have also changed the role of our Nursing Coordinator during the day shifts to a more senior role called General Manager, Clinical Operations. This senior manager has the responsibility to work with all our clinical staff to improve the journey and experience of patients in our emergency department and where necessary their hospital stay.

Some time back we made a commitment to recruit more senior doctors to working in our ED around the clock and we have been very successful in our recruitment efforts of recent time. We now have a number of more senior doctors working in the department, and more due to commence working with us soon.

In addition we are about to undertake a small building project to improve the triage (initial assessment area) to enable us to improve how we provide the initial assessment for patients and treat people in a more timely manner.

I hope to hear from you if at all possible.

Kind regards

Frank

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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