"Patient Assisted Travel Scheme (PATS)"

About: Patient Assisted Travel Scheme - Kimberley

(as the patient),

In a previous posting to this great website I recounted some 2 years ago my issue with Broome Hospital in connection with undertaking a colonoscopy. My Gastroenterologist had advised that due to my history it was necessary the procedure was conducted by a Specialist Gastroenterologist. In order to prevent a repeat of previous issues, I requested of my Gastroenterologist, a statement detailing my history and the necessity for the procedure to be conducted by a Specialist Gastroenterologist. His letter to the Medical Director Country Health WA dated earlier this year was duly received with a reply two weeks later from the Acting Medical Director acknowledging and accepting my doctor’s rationale.

As I always do, I negotiated appointments for both Cardiac monitoring and Colonoscopy to be within a day or so of each other to minimise expense to the system (and myself). The day prior to my departure I uplifted the BLUE Patient Assisted Travel Scheme (PATS)  form to learn that is appears someone in a higher office had, notwithstanding the previously mentioned correspondence on my medical file, once again decreed the Colonoscopy could be undertaken in Broome Hospital. I advised the clerk that this was incorrect and asked her to communicate with the high command to read my file and then make a correct decision....

I understand the PATS budget is 'stretched' but as my Cardiology appointment was the day following the Colonoscopy I do not understand the individual's issue, notwithstanding the aforementioned correspondence.

Seems to me, just yet another bureaucratic decision maker who does not seem to bother to check all the facts! ! !

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Responses

Response from Maureen Crowther, Patient Opinion Cordinator, Nursing, WA Country Health Service

picture of Maureen Crowther

Dear Hospital Transport,

Thanks again for sharing your experience on Patient Opinion.

It sounds very frustrating knowing that you have a referral letter on file for your colonoscopy procedure to be completed in Perth and to be told once again it can be done in Broome.

I also appreciate your organisational skills for having the two specialist appointments, colonoscopy and cardiac, dealt with during the one visit to Perth.

It is important staff read through previous records and listen to their clients when processing requests.

I will follow up with PATS and suggest, if possible, that they can put some kind of "marker" on your file to avoid this occurring again.

I hope it all turned out for the best and you were able to attend both appointments during the one visit and that the next round is easier and coordinated.

Kind regards,

Maureen Crowther

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Response from Maureen Crowther, Patient Opinion Cordinator, Nursing, WA Country Health Service

picture of Maureen Crowther

Dear Hospital Transport,

Further to our response, we have been in contact with the PATS Regional Coordinator, Donna Cox.

Donna would like to follow through with your story and has requested you contact her on 91942334 so she can gather further information and explore options.

Please feel free to give Donna a call and make an appointment to discuss your story.

I'm looking forward to hearing the outcome.

Thanks again for taking the time to share your story.

Kind regards,

Maureen

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