"Wonderful service by professional and caring staff at Broome Hospital"

About: Broome Health Campus

(as the patient),

Arrived in Broome very unwell with a large abscess.

Presented to ED. Everyone from the triage nurse, clerical to other nurses and Drs in ED were fantastic. My pain was dealt with (without me vomiting!), I was given IV ab's. I saw the surgeon in ED. I went back the next morning and was taken straight to theatre from ED. Everyone from the orderly to the anaesthetist were fantastic. The theatre nurse was very caring and efficient, the anaesthetic nurse was reassuring as I went under anaesthetic. The best anaesthetic I've ever had. Woke up quickly with no "hangover" or vomiting. Surgeon did an amazing job. I then spent 3 - 4 days on the general medical / surgical ward. I have only good things to say about the care I received. Everyone was thorough, caring and professional. Everybody was happy and smiling. There was nothing too hard. I never once heard "you're not my patient" or "that's not my job". Great nursing group. I felt privileged to be a patient on this ward. After discharge I was followed up in dressing clinic and once again received the best care possible. Go Broome Hospital!!

On an environmental perspective I think the back automatic doors that go to the kitchen etc, need to be looked at as they bang very loudly as they close. So from a patient perspective you can just be nodding off to sleep and it bangs. Also Room 16 has a clear glass panel into ensuite. So if you are sitting on the toilet, anyone that comes into the room can see you. I put a towel over it but then you can’t close the door. Needs to be frosted. These things are minor as the care was amazing.

I would like to thank everyone in the areas I have mentioned.

Responses

Response from Maureen Crowther, Patient Opinion Cordinator, Nursing, WA Country Health Service

picture of Maureen Crowther

Dear well cared for

Thank you for taking the time to share your recent experience at Broome hospital on Patient Opinion.

We aim to have a caring professional team, so hearing your appreciation is very humbling. I will ensure all the staff are aware of your kind feedback.

On the environmental issues, I have referred your story to the acting operating manager, Ellie Alexeeff to follow-up and respond. Thanks again for pointing out these issues

I hope you are well on the road to recovery and making exceptional progress.

Kind regards

Maureen

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Response from Kim Darby, Broome Operations manager, Broome hospital, WACHS We have made a change

Dear well care for

Thank you for taking the time to provide feedback on your experience at Broome Hospital. All staff at the hospital do an outstanding job and it is very pleasing when their are efforts are recognised by patients.

The environmental issues you have noted are being addressed. The automatic door hinge is now being repaired which should stop the loud banging noise as the doors close. The clear glass viewing into the ensuite is being replaced by opaque glass, offering privacy to patients.

Thank you for bringing these environmental issues to our attention and I hope you are now fully recovered from your recent period of being unwell.

With thanks

Kim

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