"Stay in hospital"

About: Royal Perth Hospital

(as the patient),

Recently I was hospitalised for 3 days in Royal Perth Hospital in the surgical ward. The nurses took more than an hour to respond to calls for severe pain. One nurse even asked us not to call her. I was discharged without my IV needle being taken off. The doctors visited me and left no notes. So I was left without dressing for more than 2 hours with not even a cloth to cover the wound.

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Responses

Response from Aresh Anwar, Executive Director, Royal Perth Bentley Hospital Group We have made a change

picture of Aresh Anwar

Dear Five,

Thank you for taking the time to write. I would like to unreservedly apologise for your experience. There are of course times when staff are called to deal with emergencies and this can on occasion delay their response to other requests. The standard of care and the experience you describe however still falls significantly short of all our expectations and some elements are completely unacceptable.

As you will appreciate we have a number of surgical wards and have shared the information you have provided with them ALL. We have asked our medical and nursing ward leaders to share your feedback with staff and re-emphasise expectations. We are also re-reviewing staffing figures to ensure that a failure to respond is not a reflection of inadequate staffing.

We continuously measure the standard of care on the wards and are rolling out "intentional rounding" across the organisation. This means that rather than waiting to be called, staff will timetable regular reviews to ensure that patients are visited at short intervals. This helps ensure that requests for support with issues such as: nutrition, fluids, hygiene and pain are addressed before a patient needs to use the bell to make a formal request for additional care. I would welcome the opportunity to be able to discuss your experience and would like to you to contact me through the Royal Perth Hospital Consumer Engagement unit on the following number: (08) 9224 1637

We would once again like to apologise unreservedly for your experience.

Kind regards

Dr Aresh Anwar

Executive Director

Royal Perth Bentley Hospital Group

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