"Ipswich Base Hospital"

About: Ipswich Hospital / Maternity

(as a relative),

My niece was admitted into Ipswich Base Hospital for childbirth last week.

She went through a horrid childbirth and in this part of the stay the staff were very good, however she was taken to the theatre just in case she needed a caesar, which in the end was not required.

My nephew requested to be called when the baby was born so he could cut the umbilical cord, this never happened.

Once my niece was settled back in the ward, still numb from the epidural, she had a catheter which was normal, however she was left with the pad on without being checked for approx. 9 hours. Also the catheter was not checked until continuous requests.

I wouldn't believe that these practices are healthy and with 20 stitches I would also think that the risk of infection is being increased by this.

But the worst of all, is she is allergic to pumpkin, this was listed on her medical file but after questioning why she had pumpkin for dinner for three nights in a row, we were told they forgot to put it on her food record. This happened every night until it was actually stamped on her menu, but low and behold, what do we have on this dinner plate, yes pumpkin. She could die from this.

I would like a comprehensive investigation into this so it never happens again.

Responses

Response from Sandy Lewis, Senior Consumer Liaison Officer, Clinical Governance, Queensland Health - West Moreton

Dear A angry

We are sorry your niece had such a difficult time during delivery and hope she is well on the way to a full recovery.

In order to investigate your concerns, we would like to speak with your niece. She can contact the Consumer Liaison Service on 0409 275 503 or email at WMH_CLO@health.qld.gov.au. Please reassure her that we would welcome her call and are keen to provide assistance.

At West Moreton we aim to provide the best patient care possible and we are committed to ongoing service delivery improvements. We very much welcome consumer feedback because it helps us to recognise the things we do well and identify where we need to do better. Thank you for taking the time to share your story and we hope to hear from your niece in the near future.

Kind regards

Consumer Liaison Office

West Moreton Hospital and Health Service

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