"Negative experience with psychologist"

About: Lives Lived Well Specialist Centre

(as the patient),

I have had a greatly negative experience with a psychologist that works here. Despite working with this psychologist for well over a year they abruptly decided to terminate our sessions by email instead of telling me face-to-face. They originally promised that we would be continuing sessions into the new year. Additionally, instead of helping me transition into finding a new psychologist, they simply left me in the dark regarding support services. I never expected to be lied to and deceived by a psychologist. I also feel like everything we worked on was for nothing. This has greatly affected my mental health in a negative way. It has also impacted the respect I had for the psychologist previously and my trust in psychologists in general. I highly recommend that you go elsewhere for support services.

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Responses

Response from Marcus Coleman, Operations Director, Lives Lived Well

Dear "Former Client",

Thank you very much for making the effort and having the courage to provide us with this feedback.

Providing a sense of hope and support to our clients is a very high priority for us, we are sorry to hear that this hasn’t occurred in your case. We will take your feedback back to our Practitioners and our service teams, to ensure that we use this opportunity to continue to improve our services and our communication.

If there is anything you would like to discuss further I would welcome a direct conversation.

Good luck with all that you do into the future.

Kind Regards,

Marcus Coleman
Director of Operations

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