"Sydney Eye Hospital"

About: Sydney / Sydney Eye Hospital

(as a relative),

After three weeks of hospital care my spouse was discharged from hospital. They had developed bleeding in their eye before leaving and was advised to have the eye checked. The next day we visited the Sydney Eye Hospital's Emergency Dept in the afternoon and were told there would be a four hour wait. Whilst we were waiting four people that had come to the hospital had to leave, for a number of reasons, as the waiting time increased from the predicted four hours.

The medical staff at the hospital were kind and apologetic but it is little comfort when you are in pain and are anxious about damage to your eye. We were told there was one doctor on duty and that one, who was supposed to leave at 5pm, remained for a further two hours. We eventually left the hospital at some time after nearly six hours of waiting.

I could not help but feel concerned about the people that had to give up waiting because other matters in their lives had to take precedence.

A country as fabulously wealthy as Australia can surely afford to adequately staff their hospitals.

What sort of job satisfaction can there be in having people leave the hospital with no help for their condition.

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Responses

Response from Jennie Barry, Director of Nursing & Support Services, Nursing Services, Sydney/Sydney Eye Hospital

Dear Bells,

Firstly, thank you for voicing your concern on the staffing levels and waiting time in our Emergency Department through Patient Opinion. We apologise you had a long wait and we hope that your spouse’s eye condition is well on the way to improving. Your experience in our Emergency Department highlights the pressures for both patients and staff as we strive to meet the time frames and needs of all patients. On occasions the time frames may be longer than first anticipated based on the care required for each patient. Your feedback has allowed us to reflect and initiate discussion with the team about how we would better keep patients updated around anticipated waiting times.

It is touching when a patient like yourself notices and expresses concerns for the welfare of other patients as well as our staffs job satisfaction. It is great that you bring this issue online here for wider awareness and dialogue.

We are pleased to hear that our medical staff were kind and apologetic and we will use your experience to improve the patient journey in our Emergency Department.

King regards

Jennie

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