"About the phone call"
About: Broome Health Campus Broome Health Campus Broome 6725
Posted by Kiwibird (as ),
My child was referred to a specialist by the GP (Kimberly Medical Group) around three month ago as he has multiple allergies. I got a phone call from a the lady told me there is a specialist coming and did I want to book my child in. I said to her I would call her back the next day as I had an issue with my child's medicare number.
I called back to this number and a different lady answered. She said that my child's name is not under the system. There is no allergy specialist coming and she can not help me. I felt that she was saying - sorry this is end of story and bye bye. I tried to tell her what the lady who previously called me said and tried to find out which specialist is coming to the centre. She was not helpful at all and very emotional (I believe she decided that I am not worth helping and wanted to finish our conversation ASAP? ).
So why did I get the phone call? I just can not understand.I did call the GP and asked if they can do anything about it and am still waiting their response. I will try to call the number again in the hope that the lady who previously called me will pick it up next time.