"Requesting quicker follow-up for elderly patients requiring care."
About: Sir Charles Gairdner Hospital Sir Charles Gairdner Hospital Nedlands 6009
Posted by Whowillhelpme (as ),
Me being unreasonable?
Since late last year Mum has had ongoing UTI's (Urinary Tract Infections). In She was admitted to Sir Charles Gardiner Hospital and it was uncovered she had a heart problem. During her hospital stay, she was in ICU with sepsis, pneumonia etc. and now has a pacemaker. Since discharge she's had ongoing UTI's with antibiotic resistance.
Recently I went with Mum to her GP to get latest urine results. GP advised no growth but substantial increase in white & red blood cells, indicating inflammation. She advised she couldn't treat it and provided an ultrasound and urologist referral. I immediately phoned to make an appointment...next available appointment wasn't for a month. The next morning I phoned mum and she was extremely distressed. She hasn't slept properly in over 10 days.
I then took my elderly mum to Sir Charles Gairdner Hospital ED due to 10 days of nightly, every 45 minutes needing to urinate. We were there for four hours with a urine sample taken and nothing else. I provided 6 months of urine results and explained the antibiotics issue. Was told not an emergency and wouldn't be seen by a urologist for at least 2 months. Prescribed antibiotics! I explained the falls risk and cold nights getting up so frequently may complicate her health. Given a commode by OT to help with falls risk. I was assured of a call next morning with urine results. No call.
The next day the OT department phoned me to follow up the commode suitability. I asked if urine results known as yet? OT offered to follow it up with a call to GP. It was confirmed that no results were received by them. She then phoned ED and was told results not back yet. She provided a number for me to call in the morning.
The following morning I phoned ED Duty Consultant who said he would phone me back. Still no call.
I am questioning:
Are my concerns for Mum's health unreasonable?
Is it unreasonable of me asking for quicker treatment for an elderly frail woman not sleeping, in discomfort and now with anxiety?