"Staff attitude and performance"

About: Sydney / Sydney Eye Hospital / 2 East (Medical Unit)

(as a staff member posting for a patient/service user),

The main hospital service involved demonstrated a genuine and caring approach displayed by the staff looking after a patient who at most times was rude and uncooperative. The staff dedication to resolve the patient's problems was very good when attending to a difficult and uncooperative patient. I was impressed.

Responses

Response from Jennie Barry, Director of Nursing & Support Services, Nursing Services, Sydney/Sydney Eye Hospital

Staff encounter challenging situations and patients who have complex problems which at times results in difficult behaviour. You witnessed our staff showing how professional and compassionate they can be in these circumstances and it is lovely that you are recognising this on their behalf.

Thank you for taking the time to express how impressed you are with our staff.

Kind regards

Jennie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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