"Unable to contact"

About: Sydney / Sydney Eye Hospital

(as the patient),

Waited 26 minutes as I have cancer and getting treatment and need to cancel an appointment ... and getting answering machine - then cut off. 

Rang again and still waiting after 20 minutes and no response. 

Very stressed. 

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Responses

Response from Jennie Barry, Director of Nursing & Support Services, Nursing Services, Sydney/Sydney Eye Hospital

Dear Yanco

I apologise that you are unable to contact the clinic to cancel your appointment. Could you please e-mail us at

SESLHD-SSEHExecutiveServices@health.nsw.gov.au with clinic details and we will put you in contact with the appropriate Nurse Unit Manager, who will assist you in this matter.


All the best

regards

Jennie

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