"Giving birth at the Angliss"

About: Angliss Hospital

(as a staff member posting for a patient/service user),

I am writing to you in regard to the care given to me during my stay at The Angliss earlier this year.

I was admitted initially to commence my induction to deliver my first baby. I didn't deliver our precious baby until late in the following evening.

The high level of care that I received from the moment I was admitted til I was discharged just blew me away. All the midwives had my interest at heart and always put my baby and myself first. The midwives were so patient with any concern I had, whether it was getting me through the pain from labour to breastfeeding.

I just want to point out also that all the midwives passed on the same breastfeeding technique when I needed some assistance. I was never confused about the technique I had to use as it was universal from all midwives.

My husband and I noted down all the names of the midwives who looked after me. I want to highlight these nurses to you, as they are clearly proud and happy to work on 3 EAST. The care they gave me was truly outstanding.

Sally

Bec

Larissa

Melissa

Allison

Chipo

Sharon

Deb

and we cannot forget Caitlyn who saw us at a few of our prenatal appointments.

Congratulations to you Edwina and also the NUM of delivery suite (I am unsure of her name, I apologise) for having such an amazing team of nurses and midwives on your floor. It is obvious to me that you have created a comfortable working environment as the staff morale seems positive, as this shows through the care delivered.

I am looking forward to coming back to The Angliss for when I am having baby number 2.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Confidential

Thank you so much for taking the time to provide this feedback, and also to make specific mention of the staff who made your experience so positive.

I am so proud of the care and service our staff provide to support people in their health needs and your experience crystalizes this wonderfully. In all Eastern Health services, including the maternity service at Angliss Hospital we strive to ensure positive experiences through courtesy and kindness.

I will ensure the staff you have listed, and Nicole the NUM of Delivery Suite receive your terrific feedback.

Thanks again and hope you're settling into life with your new baby (and of course, getting some well earned sleep!).

Kind regards

David

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