About: Star Health Star Health South Melbourne 3205 http://www.starhealth.org.au/
Posted by Appointment facilitation (as ),
Two refugee young people newly arrived in Melbourne missed two appointments with STAR Health clinic. Unfortunately these were not well facilitated and so these two young people did not attend and also did not cancel their appointment.
I contacted them to find out if they were accompanied by a case manager whether they could attend. I was told flat out, that no bookings could be made for them and that there was nothing I could do. I was not allowed to speak to a GP or a manager about this, to reconsider this process.
Now, these two young people have to travel 20kms to receive their comprehensive health check, instead of being able to walk to a local community health centre.
I understand the demands and that they have a business to run, but it seemed that they weren't even willing to listen to alternative plans to try and get these young people in for a check.
Where will they go when they get a common cold or flu?