"Three x cancelled theatre sessions"

About: Box Hill Hospital

(as the patient),

I had been an inpatient at Box Hill Hospital for 6 days. I had been waiting for a vascular scan for 5 of these days - my procedure was cancelled three on three different days following fasting on each of these days. It included an unnecessary weekend stay.

Throughout this communication was not been timely with hospital staff not informing me until late in the day that the procedure was cancelled. The hospital's apparent policy of not allowing overnight leave added to the general stress of the situation - although I understand that emergency cases have been the cause for my cancellations, being able to go home would have helped in this situation.

I am disappointed at the unnecessary stress and emotional toll that this has caused me and my extended family, both in 3 cancellations and the poor communication.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Bumpedx3

I would like to thank you for taking the time to provide your feedback on Patient Opinion. I would also like to apologise for your experience as this is not the standard of care or communication we want at Box Hill Hospital and Eastern Health.

In order to undertake a detailed review of what happened with your care, I would be grateful if you could please contact me privately at david.plunkett@easternhealth.org.au.

Should you choose not to contact me, I completely understand but hope you do make contact. I can assure you there will not be any repercussions to you or your family should you make contact.

Thank you again Bumpedx3 for providing your feedback.

Kind regards

David

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