"A trip to emergency"

About: Royal Perth Hospital

(as the patient),

I went to emergency as I was in extreme pain with a gum infection. I told the triage nurse my pain level was 7-8. I got sent to quick assessment. After sitting a foray of two hours I had to go home as I hadn't been offered any pain relief and was in too much agony to sit there any longer. I don't think anyone minded at all, no one called back or came after me. They had my mobile number, but no one rang. Too busy to care.

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Responses

Response from Aresh Anwar, Executive Director, Royal Perth Bentley Hospital Group We have made a change

picture of Aresh Anwar

Dear Link,

Thank you for taking the time to write to us. I apologise that your experience has been so poor that you felt that the organisation didn't care about the health issues that you are facing when you presented to the emergency department.

Our scope of practice focuses mainly on general adult health care but where possible our clinical teams do try to provide support within a safe framework outside of that.

On this occasion I note that you felt we fell significantly short in being able to address your needs in a timely manner and for that I can only apologise. We have in the department outlined easier access to information for patients enabling them to access emergency dental care for adults.

I have enclosed a hyperlink to emergency dental care access in this response and will ensure that the emergency department has leaflets available for patients to be able to access this when they arrive to avoid unnecessary delays.

Emergency Dental Services - http://www.dental.wa.gov.au/adult/emergency.php

I will ask our team to all also put this information on our website. Once again I apologise and hope that you are now recovering.

Yours sincerely

Dr Aresh Anwar

Executive Director

Royal Perth Bentley Group

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