About: Maroondah Hospital Maroondah Hospital Ringwood East 3135
Posted by Kazzabo (as ),
After a horrible experience in Day Surgery I rang the Patient feedback area and was informed (by the answering machine) that I should speak with the manager of the department concerned. For the next 9 working days I spent up to 2 hours a day trying to contact what began to seem like a mythical creature.
At one point I was put through to a child. She said her mum was busy and hung up on me when she didn't seem to know what else to do.
Contacting Eastern Health was rarely a stressful experience until one area became responsible for all EH calls.
Those I have spoken to recently do not seem to understand anything at all about hospital structure or who to speak to when making a complaint. I am sure this would not be the only area receiving less calls and frustrating members of the public.
As I had been treated extremely poorly in Day Surgery, my stress increased every day until I managed to speak to someone at last, at the Patient feedback area.
Please do some training with your phone staff.