"Sick child"

About: Central Gippsland Health

(as other),

My young grandchild was taken to emergency because of high fevers. Parents unable to reduce fever with panadol. Child pale, halitosis, enlarged lymph glands bilaterally in neck. Arrived in ED and triaged. Doctor saw child, looked for a rash on body, felt glands, stated - it's going around, lasts a week if no better in 48 hrs see a GP. Did not listen to chest. Child had a moist cough was a premature baby sent to Melbourne with bilateral chest drains 48 hrs post birth. Doctor did not examine throat because the child was a sleep! Child taken to a GP the next morning. Diagnosis tonsillitis, almost touching each other exuding pus. Stat antibiotics for two weeks commenced. As a nurse I am furious at what I consider to be an inadequate examination of my grandchild.

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Responses

Response from Frank Evans, CEO, Central Gippsland Health

picture of Frank Evans

Dear grand mother

I am very sorry to read your story and that the experience has been so upsetting for you and your loved ones.

I hope your grandchild has fully recovered and if there is anything at all we can do for your grandchild or family please let me know.

I want to assure you that I am taking your feedback very seriously and would like to undertake a comprehensive investigation into what happened and why, to enable us to learn from what happened and to make improvements.

As such, I would be grateful if you could contact me either by email at frank.evans@cghs.com.au or phone (03) 51 438 319.

Thanks once again for taking the time to contact us.

Kind regards

Frank

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