"At home care for my husband with BlueCross"

About: BlueCross Community and Residential Services

(as a staff member posting for a patient/service user),

Now that my husband has gone into care I do miss the company of the BlueCross carers who were always cheerful (at 8 am on a cold morning), patient and understanding with a difficult patient. The regular nurse became like a friend and easy to talk too. The office girls always phoned if the carer was to be late, etc. which was a great help

Many thanks to carer Jill and manager Jane who solved many queries and problems - a person you could rely on.

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Responses

Response from Alan Lilly, Chief Executive, BlueCross

picture of Alan Lilly

Dear cetusqh83

Thank you so much for your very kind feedback on our BlueCross HomeCare service. We're really chuffed to see that we could make such a difference for you and your husband. I hope all is going well since he has moved into full time care - I hear from our team that this transition can take a while for residents and their families to adjust. If we can help in any way during this time, please do let us know.

I will take great pleasure in passing on your feedback to Jill and Jane and thank you again for taking the time to share your feedback. It means a lot to us that our clients and carers take the time to write and through feedback such as yours we get to see what we do well and also, where we need to improve.

Thanks again cetusqh83 for being in touch.

Kind regards and best wishes

Alan Lilly

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