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"Care, Competence and Compassion"

About: Emergency Telehealth Service Geraldton Hospital / Emergency Department Northampton Health Centre / Emergency Department Royal Flying Doctor Service St John Ambulance WA

(as a relative),

Earlier this year, my husband required the services of St Johns Ambulance, the Northampton Hospital Emergency Department, the Emergency Telehealth Service (ETS), the Geraldton Emergency Department and the RFDS.  For each of these services I would like to thank everyone involved for their care, competence and compassion in our time of need. 

Not only was there exceptional care and expert attention for my husband, the staff showed their concern for me also, for which I am extremely grateful. I saw how professional all the staff were and appreciated the combined knowledge that was evident in the care given.  That it takes so many people, plus many resources, to look after one patient is something that is often taken for granted, so I wanted to say a heartfelt "Thank You All", you are all appreciated in a big way.

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear LostForNow,

Thank you for sharing your lovely comments about you and your husbands experience with the service you received earlier this year. WA Country Health Service strives to provide high quality, compassionate, professional health care and it is very uplifting to know we helped make a very stressful experience for both yourself and your husband a little less so.

The Emergency Telehealth Service (ETS) is a wonderful service that uses videoconferencing equipment to connect local doctors and nurses with highly trained, emergency medicine specialists based in Perth. The emergency medicine specialist is linked via videoconference, providing guidance to the local treating team. A consultation with an ETS doctor is just like any other ‘in person’ consultation and allows us to provide high quality specialist care close to home.

WA Country Health Service works in partnership with the RFDs and St John Ambulance and I will pass your compliment on to those organisations and I will ensure your kind words are passed on to the teams involved in your husband’s care at the Northampton and Geraldton Hospital and the ETS. Compliments like yours are greatly appreciated and lets our staff know they really are making a difference.

Thank you for taking the time to write on Patient Opinion and I hope your husband is well and truly on the mend.

Best Wishes

Michele

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