About: Armadale Hospital / Medical Admissions Unit Armadale Hospital Medical Admissions Unit Armadale 6112
Posted by Thank you for listening (as ),
Recently my mum was admitted to Armadale Hospital via ambulance due to her inability to breathe easily. She suffers from asthma.
When I went to visit her in the afternoon in the Medical Admissions Unit (MAU), a nurse came in with her medication. From my perspective, the nurse was pleasant, but I felt they spoke down to my mum. I believe that all patients need to be treated with dignity. Take the time to listen.
Then another nurse came in and spoke to my mum. Mum could not hear her as she is very deaf. I stated to the nurse, you need to speak up and slow your voice down. She responded with - I think I'm talking loud enough and I'm doing the best I can. Once again, I am not criticising your practice, I'm trying to help you to have better interaction with your patient. Staff need to listen to family members and we know best in regards to their needs.
Thank you for listening!