"SCGH Inpatient Episodes"

About: Sir Charles Gairdner Hospital

(as a relative),

Recently my sister was admitted to SCGH for cancer treatment.   Unfortunately, the cancer was not discovered until too late and there was no treatment available.   On her first admission, I visited her and found the staff to be very friendly, cheerful and helpful.   Nothing was too much trouble to ensure that she was comfortable and undistressed.   The second admission was the same, the compassion shown by the staff towards our complete family was such a comfort.  Each time they were required to intervene, they would always explain what was happening and ensured that my sister remained pain free for her final days.   As a worker in WA Health, I am aware of the 'bad stories' that get bandied around, but so often, people forget to acknowledge the good stories.   I would just like to say thank you to the Doctors and staff at SCGH, Wards 72 and 74 in particular, for their caring, compassionate attitudes towards not only the patients, but also the patients family, who are also suffering.

Responses

Response from Jennifer Francis, A/Director Safety, Quality & Performance, Sir Charles Gairdner Hospital, North Metropolitan Health Service

Dear 6525

Thank you for taking the time to share your recent experiences of Wards G72 and G74 at Sir Charles Gairdner Hospital with us at what must have been a very difficult time for your family. Our motto at Charlie’s is to ‘put patients first’ and it was heartening to hear that this was how you, your sister and family were made to feel whilst in our care.

I will ensure that your message of thanks is passed onto the ward staff.

Kind regards

Jennifer Francis

A/Director, Safety Quality & Performance

Sir Charles Gairdner and Osborne Park Health Care Group

On behalf of Tony Dolan

A/Executive Director

Sir Charles Gairdner and Osborne Park Health Care Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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