"Caring and skilled doctors and nurses"

About: Angliss Hospital / Emergency Department

(as the patient),

Recently, for the first time ever, it was me being taken to emergency. After an accident at home I required six stitches to repair my mangled heel. The hospital staff were amazing. I was seen promptly and offered pain relief immediately. I was attended to by a young doctor, Nick, who was extremely capable and caring and even managed to laugh at a few of the terrible jokes I made. He kept me informed as to what he was doing and the possibilities that might occur with my treatment. He arranged for me to be seen by a more senior doctor and received instruction on how he might proceed with my treatment. Doctor Nick is a capable and confident doctor with a lovely manner. He made me feel relaxed and safe. This young man is an asset to the medical profession and I feel very fortunate that he was the doctor who treated me. Thanks also to the nurse who gave me a tetanus shot, Stephanie (I think), who also helped me to feel safe and cared for.  

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Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Safe and cared for

Many thanks for the positive comments you've made following your care in the Emergency Department at Angliss Hospital.

It's often a difficult time when people need to attend an emergency department and it obvious that Doctor Nick and nurse Stephanie treated you with courtesy and kindness and made your experience as positive as it could be.

I will make sure they are provided with your feedback and I certainly hope that your mangled heel is recovering well!!

Many thanks again Safe and cared for and kind regards

David

  • Safe and cared for thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

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