"Following up on my original story on Patient Opinion."

About: Bentley Hospital

(as the patient),

The result of writing the original story of being 'fobbed off' on this website:

I was contacted by the relevant department and asked to come in and be remeasured for a new sleeve. This whole matter was discussed and new measures have been put in place to try and prevent similar incidents happening in the future. 

Hopefully the issues have been resolved and I should have a new sleeve in a few weeks.

I was listened to and treated with courtesy and respect.

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Responses

Response from Aresh Anwar, Executive Director, Royal Perth Bentley Hospital Group

picture of Aresh Anwar

Dear Fobbed off,

Thank you for following up on your original feedback and I am pleased to read that your follow-up experience was of a higher standard.

We always aim to provide the best experience for all our patients and I am once again sorry that your first experience did not reflect this. Thankfully, your valuable feedback provided us some insight into our service delivery and allowed us the opportunity to analyse our service and make appropriate changes which appear to have the desired result.

Once again, thank you for your feedback and I wish you all the best for your ongoing treatment in 2018.

Regards

Aresh Anwar

Executive Director

Royal Perth Hospital

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