"Day surgery for cataract removal."

About: Albany Health Campus

(as the patient),

Every staff member I came in contact with was wonderful. From reception to admissions to preparing to go to theatre, right through to surgery and recovery and discharge.

All staff were very good at explaining what was happening and why. They also had a personal touch, which made you feel like you were important to them.

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Responses

Response from Barbara Marquand, A/Albany Health Campus Operations Manager, WACHS Great Southern

Dear Gunner

Thank you very much for taking the time to post on Patient Opinion your experience of care on the Albany Health Campus. We value the feedback we receive from our community as it not only identifies potential areas for improvement but allows us to identify great practices on the health campus. It is always pleasing to receive positive feedback and particularly gratifying to hear that every interaction you had was positive. We will share this with our team.

I trust that your recovery is complete and I wish you all the best for the coming holidays.

Kind Regards

Barbara Marquand

A/Albany Health Campus Operations Manager

WACHS Great Southern

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Gunner (the patient)

Thank you for your thank you. I understand that comments on goods or services usually run about seven unfavourable comments to one positive comment, so I thought that I should give some positive feedback, as I was so impressed with my visit to the Hospital.

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