"Telehealth appointment in Geraldton Hospital"

About: Geraldton Hospital

(as the patient),

Recently I had attended a Telehealth appointment at the Geraldton Hospital. I had previous follow up appointments arranged in person. At the time I had to travel to Perth using regional travel assistance, leaving my sick child behind with a care taker and stressing through the journey about the outcome of the appointment. With the Telehealth service I did not have to  experience these issues. I simply approached the coordinator Sunjay and asked to forward my clinical request to the treating hospital. Within minutes, I was courteously contacted by staff and an appointment was arranged at the earliest possible date. Everything including appointment advise, nursing staff for my dressing and the care provided, the room were top class.  The location of the room at the front provided easy access and convenience for me.  In the past, I had contacted Geraldton Telehealth to change my child’s appointment to Telehealth. As I had then moved and lived in Geraldton for a short span, I did not know where I needed to go. But Sunjay arranged a meet and greet to assisted myself all the way to the department. He has been compassionate in his dealings right from the time I contacted the department. I have been to multiple specialties across regional hospitals and in the city and I would say the Geraldton Telehealth service is an extremely efficient service  and is an example of how a care centred around patients should be provided.

I would recommend Telehealth service to anybody who is inconvenienced by the distance, family commitments, expense, etc. and encourage them to contact the the Telehealth department. 

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Responses

Response from Jeffrey Calver, Regional Director, Executive Services, WACHS- Midwest

Dear Geraldton resident

Thank you for your lovely compliment about our Telehealth Service. WA Country Health Service strives to achieve high quality, innovative care to everyone who uses our service and Telehealth is one of the ways we achieve this. Your experience reflects exactly what Telehealth is about, using technology to connect with vital healthcare providers and services so patients like yourself, can stay with their families in their home town.

From your story it sounds like our Regional Telehealth Coordinator, Sujay, played a large part in how positive and smooth running your Telehealth experiences have been. I will be very pleased to pass your lovely words on to Sujay and his team, I know they will appreciate the recognition that they are doing great work.

Thank you for taking the time to write to us on Patient Opinion, we really do value your feedback and stories like yours tell us we are delivering services to the community in the right way.

Warm Regards,

Jeff Calver

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