"Appointment Wait Times"

About: Exmouth Health Service

(as the patient),

I saw a doctor who advised he wasn't sure what medical certificates to provide. I now need to make a follow up appointment but need to wait until the January to see a doctor. Four weeks wait for an appointment seems ridiculous. It's also not going to be the same doctor that I saw first.

Responses

Response from Jeffrey Calver, Regional Director, Executive Services, WACHS- Midwest

Dear Chronic back pain,

I am so sorry to read about your recent experience with our health service in Exmouth, this is certainly not reflective of the high level of patient centred care WA Country Health Service aims to provide. In order to assist you further we would need some further information from you, I encourage you to contact Tamara Sweeney, Operations Manager Gascoyne on 9941 0300 or Elyshia Lanza-Cariccio, Support Officer on 9956 2291 or CES.WACHS-Midwest@health.wa.gov.au. We would greatly appreciate the chance to discuss this with you in person and the opportunity to find a resolution for your concerns. Patient feedback is very important to us and please be assured that we do take your concerns seriously.

Thank you for taking the time to share your story on Patient Opinion and again I am sorry for the way you have experienced our service, I do hope your future interactions with us are more in line with the high values and standards WA Country Health Service stands by.

Kind Regards,

Jeff Calver

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