"Seeing a psychologist"

About: Lives Lived Well Specialist Centre

(as the patient),

I went to see a psychologist as recommended by my doctor.   I found him to assume too much, too soon, and make too many snap judgments.   When I went to put in my medicare claim at the end of the session after paying, it was rejected.  The staff could not explain why and did not appear interested in finding out for me.   What they should have done was to see how many sessions I had remaining under the mental health care plan prior to my payment.   I am unemployed and cannot afford the $160 payment but am now out of pocket due to what I believe was their negligence.

Responses

Response from Gerard Moloney, Lives Lived Well

Hello singleorigin

Thank you for taking the time to tell us your story on Care Opinion.

I am very concerned about the matters you raise and would like to have the opportunity to talk to you about them in more detail. At Lives Lived Well (LLW) we value your comments and feedback and are open to making improvements. It is important to us that we do the best we can for those who use our services.

If you would be willing to talk further could you contact Michele Reeves, the Practice Manager at the LLW Specialist Centre, on 0438 955 859 so that she can investigate the specific details of your concerns? She will be glad to hear from you.

Warm regards

Gerard

  • singleorigin thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

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