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"Home and Community Care, Augusta Western Australia"

About: Augusta Hospital

(as a relative),

We have elderly parents, who wish to remain in their home and are trying to maintain their independence. Being quite elderly they are suffering the usual age related issues, onset dementia, bad eyesight, weight loss / frailty. One of our parents has two arthritic knees and has been diagnosed with cancer and our other parent has heart problems and tires easily. We finally convinced them to take advantage of the HACC program a few years ago. They had a cleaner come in once a fortnight, as well as a gardener for a few hours a month. Both staff were wonderful, doing a great job in the very short period of time allowed to them. Along with help from their children our parents were coping quite well at home. Then the gardener was no longer available due to other work commitments, and now the cleaner has left the service. We believe that due to Dept of Health staffing restrictions to maintain their budget, it appears that as casual staff leave the HACC service, the department, is not allowing them to be replaced. So the parents are on a waiting list for their home help. Other community service providers (private) do not extend their help this far south and it appears that HACC will not be allowed to employ replacement staff in the near future. I don't see much hope or help happening.

Responses

Response from Wendy McKinley, A/Operations Manager, Coastal, WACHS - South West

picture of Wendy McKinley

Dear seachanged

I am pleased to read that your parents have been coping well at home and they are pleased with the services they have been receiving from Augusta MPS. Under the Home and Community Care Program your parent’s needs would have been assessed by the Regional Aged Care Assessment Service and from this assessment a support plan developed in partnership with your parents. Their support plan outlines the services provided and their frequency.

Following the support plan development your parents would have been given a choice of service provider to deliver their services as there is other not for profit Home and Community Care Program service providers delivering services in Augusta.

I am pleased that your parents elected to have their services delivered by Augusta MPS. In a small rural town such as Augusta you will appreciate that from time to time there may be some small gaps in service delivery but these are filled with our casual workforce. I am happy to investigate any gaps in service delivery your parents may have experienced in more detail please contact me 9753 6000.

The Home and Community Care Program is transitioning into the Commonwealth Home Support Program in July 2018 and this transition has been initiated by the Commonwealth Government in order to bring greater choice and control to service users, for more information on these changes please see;

https://www.myagedcare.gov.au/help-home/commonwealth-home-support-programme

Kind Regards

Wendy McKinley

A/Operations Manager Coastal - 9753 6000

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful