"Emergency patient to outpatient"
About: Wonthaggi Hospital Wonthaggi Hospital Wonthaggi 3995
Posted by apuscb73 (as ),
I presented to the Emergency Department of Wonthaggi Hospital recently after I could not see any local doctors. I was on holidays with my family. The triage staff were friendly & accurate about wait times. The doctor I saw was friendly & knowledgeable. The ultrasonographer had me waiting for many hours. I was unaware of that wait. The triage staff were apologetic after I made them aware of my 2nd wait. I was in the emergency department for 6 hours. At times there was no-one but myself waiting. After the ultrasound results, the procedure was efficient & successful. I then had multiple appointments in the new outpatients building to see swab results & attend to wound care. The nurses were excellent in their skill but seemed unaware during all of my appointments of patient privacy. I wonder if it is the new building with its lino floors & lack of soundproofing. I heard what every patient in the nurse's area was in for, their names & how many times they had been in with their issue. I'm certain everyone else heard who I was & why I was there. I definitely heard a nurse speak to someone on the phone in the nurse's area about whether or not I needed the doctor I was booked in with as well as the nurse as it was more paperwork. I don't question the staff's ability to do their work, I know I got some great advice. I suggest staff read their patient info/speak to the patient before assuming why the patient is there & be aware of the lack of privacy due to the area's layout. It really is quite unprofessional.