"Our experience of the health services at Bass Coast."
Posted by Worried Wife (as ),
Recently when we were at Philip Island it was extremely busy, the temperature was super hot, around 40 which is most unusual on the Island. In the early afternoon, a family member became very unwell after exercising in the heat, clearly needing medical care.
I called 000 and explained the details, they were excellent but the mobile phone did cut out twice and this added to my worry that the ambulance wouldn't find us, and with the appalling traffic wouldn't get us to where we needed to go. But although I did have to call back 000 twice they were excellent, and within 10 minutes a Mica ambulance and 2 cars arrived. The paramedics were incredibly good, experienced, knowledgeable, calm and efficient and all the while communicating to all of us about what they were doing, especially to my sick husband. They decided that he needed to go to ED at Bass Coast, this happened and despite the traffic they got there quickly as did we, the staff in ED were mixed, the care was good , the ward clerk was helpful and kind, the doctor flat out on her feet, but thorough and careful. The nurse in short stay was really excellent, although she had 4/5 very sick patients, she engaged with all the families and explained what the plan was. Overall the care we received was very good.
I have 2 suggestions. One is that the ED nurses should introduce themselves, Hello my name is ... and I am looking after you- this didn't happen and really adds to the vulnerability that I felt with a very sick husband and most concerned daughter. This doesn't take any time as the short stay nurse demonstrated.