"Paediatric care of my very new bub."

About: Box Hill Hospital / Paediatrics

(as a parent/guardian),

Recently I was called back in to Box Hill Hospital to repeat some bloods my baby of only a few weeks had had that morning, to double check a reading that was alarming. After a fumble in triage a young paediatrician by the name of Matt recognised our information, was so nice and took us straight through to paediatric emergency. He was so calming and nice to us and made us feel at ease straight away! The senior registrar Lacey that we dealt with was absolutely phenomenal! He was the loveliest, calmest and ever so informative man I have ever dealt with. His manner was so respectful and the way he explained the current situation with our little one was calm, not sugar coated but empathetic to our situation and made me be able to understand exactly what is happening. Nice to not have information hidden from us and know the full picture and future possibilities without being dramatic and over the top. So, so happy with all our care from Eastern Health so far. 

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Bcbg

Thank you so much for providing feedback on your recent positive experience when attending the Emergency Department at Box Hill Hospital. What must have been a very concerning time, sounds like was turned into the best it could be thanks to the efforts of Matt and Lacey in particular.

Eastern Health's values of Patient First, Respect and Kindness were all displayed here and it is wonderful to see the direct impact they have had. It will give me great pleasure to provide your feedback to the Emergency Department team and in particular Matt and Lacey.

I hope your baby is doing well and should you need to use Eastern Health's services into the future your experience will be equally as positive.

Kind regards

David

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