"Lack of information impacting access to care"

About: Pilbara Health

(as the patient),

I live in Karratha WA, previously in Perth I was seeing a psychiatrist for my ADHD. Since moving to Karratha I have not been able to find any information on what psychiatric services are available and how to access them. It is really frustrating as I shouldn't have to fork out $100 for a GP appointment to find this information out. There needs to be clear, readily available information detailing what services are available in what location, their basis (local, visiting, etc.) and average waiting times.

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Responses

Response from Penny Curtis, Clinical Risk Manager, Patient Safety Team, WA Country Health Service (WACHS) Pilbara

Dear FrustratedPilbarian,

Thank you for getting in contact with WA Country Health WACHS Pilbara by posting your feedback on Patient Opinion. I can appreciate that would be frustrating having moved from Perth and not able to find readily accessible information on how to find a Psychiatrist to provide treatment for your ADHD.

WA Country Health runs a Pilbara Mental Health and Drug Service (PMHDS) across the whole Pilbara region, with offices in Karratha, South Hedland, Newman and Roebourne. PMHDS provides specialist mental health services to the whole of Pilbara region. The service aims to deliver a comprehensive range of recovery focused, quality, community treatment services to residents and visitors to the region. The contact number for the Pilbara Mental Health and Drug Service reception in Karratha is (08) 9143 2346. Our reception staff can provide you with further details or if you would like to speak to the Karratha Team Leader directly you can ask reception to put you through to Carina Seno.

We would like to share a couple of links that are available on the internet if you search “Mental Health Services Pilbara” on Google or any other internet search engine. The two links below about the Pilbara Mental Health and Drug Service give detailed contact information, opening times, services available and after hours contact number.

Pilbara Mental Health Service - Karratha

Western Australian Association for Mental Health link Pilbara Mental Health and Drug Service

Additionally, main reception staff at both Karratha’s Nickol Bay Hospital and South Hedland’s Hedland Health Campus will be able to point you in the right direction towards mental health reception location and provide you with any information needed.

Your feedback about readily accessible information detailing about services available and average waiting times has been passed on to the WA Country Health Regional Manager Mental Health Frances Keegan as well as Carina Seno the Karratha Team Leader for the WACHS Pilbara Mental Health and Drug Service.

Thanks for taking the time to get in contact and share your post on Patient Opinion. We really do appreciate feedback on ways that we can improve our services. I wish you all the best and I hope your GP was able to provide the Psychiatrists’ contact information that you were looking for.

Kind regards,

Penny

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