"Clinic Appointment"

About: Lady Cilento Children’s Hospital

(as a parent/guardian),

Very disappointed. I believe I was treated like a low class citizen. I merely asked if an appointment was able to be changed to something earlier after it was put back due to a doctor being away. I got a call from the clinic by someone who I felt was hostile and spoke incredibly down to me. The appointment was able to be moved forward, but the manner in which my request was attended to I believe was appalling. I understand how busy the hospital and all it’s staff is, but there is zero need for hostility and unpleasantness especially when I demonstrated nothing but patience, gratitude and spoke with respect.  

I am entitled to the same respect.


Response from Patient Opinion Australia

The following response has been published by Patient Opinion Australia on behalf of Lady Cilento Children's Hospital:

Children’s Health Queensland and the staff of the Lady Cilento Children’s Hospital continually seek to provide the best possible care for children and their families. I sincerely apologise for your experience and would like to understand your concerns in more detail. I would strongly encourage you to contact our Patient Experience Team on (07) 3068 1120 or via CHQ_PatientExperience@health.qld.gov.au so as we can follow up on your concerns and ensure that your child has received the care that she or he needed. Thank you for bringing this matter to our attention.

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