"Emergency Department Visit - Carnarvon"

About: Carnarvon Hospital Carnarvon Hospital / Emergency Department

(as the patient),

After feeling faint, dizzy and generally unwell most of the afternoon, my partner convinced me to let him take me to the ED at Carnarvon Health Campus to be checked out. From the moment I arrived in the Triage box my level of care was excellent! My heart rate went up to 160 bpm and I was quickly taken to a bed to be checked out by multiple nurses and the doctor. I was kept in for a couple of hours to be monitored and to ensure my heart rate lowered on its own. After this I was given a referral to have bloods the following day, an Echo ultrasound and review by the next visiting Cardiologist. I would also like to mention the ease in getting appointments booked with WA Cardiology's visiting specialist - they were wonderful in booking appointments for me in a timely manner. The same can also be said for Pathwest and the Carnarvon Medical Centre. 

Being a WA Country Health employee at the Carnarvon Health Campus myself, I see everyday the care our staff have for our patients, but to experience it first hand in dealing with my own health problem was another matter entirely. All involved in caring for me for the few hours I spent in ED were so wonderful and really put my mind at ease that I was in the best place and was really being cared for.

 

Thank you again to Nicole, Francis, Martha and Dr Geert for making my Emergency Department experience as positive as could be!

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear BP1990

Wow what a wonderful story, thank you so much for taking the time to share your health journey with us on Patient Opinion. I was so pleased to read your positive experience particularly in light of what must have been an extremely stressful time for you and your partner. I know the team at Carnarvon Health Campus strive to provide compassionate patient centred care and they will be absolutely delighted to hear your feedback and I will take great pride in passing it on with a special mention to to Nicole, Francis, Martha and Dr Geert. It really does take a team to provide quality health care to our community and WACHS works in partnership with a number of other organisations to ensure an effective service.

Thanks again for taking the time to write, Patient Opinion allows us an opportunity to see where we are doing well and in some cases not so well and make quality improvements based on that information.

I do hope you are well on the road to recovery.

Take care

Michele

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