"My mother's devastation at not saying goodbye to my father"
About: Fiona Stanley Hospital / Emergency Department Fiona Stanley Hospital Emergency Department Murdoch 6150
Posted by Thanks team (as ),
My father was transferred to Fiona Stanley Hospital via ambulance to the emergency department.
My mother arrived at the same time as the ambulance
She presented to triage and requested to be with my father, and as he was not on the register she was asked to wait.
After over 30 minutes of waiting, she went back to enquire and again asked to see my father, and was told to wait as they were very busy and to sit on the red chair, not black.
Waited another 30 minutes, asked again to see him, she contacted the nurses and was told that there were too many people there and there was no room for her. To wait another 10 minutes.
She waited another 30 minutes on the red chair and then a doctor wanted to speak to her. She was taken to a side room where a member of the surgical team who needed signing of consent to surgery and informed her of his condition. She was informed that he might not survive the surgery as he was extremely unwell. She asked to see her husband and was told she needed to wait and see the anaesthetist who again gathered information and asked to sign consent again. Again she asked to see him and was told that they would get a nurse to take her in. She waited for what to her was a long time, so again she asked the triage nurse, and an ED nurse apologised, that there was a miscommunication and he was already in theatre.
My father did not regain consciousness. He died then 24 hours later.
My parents had been married for 53 years. My father had been well that morning and his illness was unexpected and devastating.
My mother is devastated that she did not get to say goodbye to my father or that she was not shown any compassion by numerous staff. This is something she cannot fix.
For an organisation that promotes compassionate care to the patients, their carers and family can you please let me know where this involvement begins? I am sure my father would have found reassurance and peace if my mother was able to tell him she loved him and goodbye.
I would also like to sincerely thank the Intensive Care team for their exceptional care of my father and family. Three staff members, in particular, were wonderful. He was shown dignity and respect. We were welcomed and were allowed to spend time with him that we will treasure. Also, thank you for for the hospitality of food and drink - much appreciated.
The ED team could learn from the ICU team. Such a different experience.