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"Lack of respect"

About: Royal Perth Hospital / Emergency Department

(as a parent/guardian),

This is regarding a formal complaint against one of the clinical nurses, employed at Royal Perth Hospital. I am writing to express my discomfort and concern about said nurse and I figured it would be appropriate to seek help to resolve this issue. I hope in doing so this matter can be dealt with quickly, I am so offended and concerned about the events that recently took place. I took my son, who had a broken jaw, to the hospital. I suggested my son use private health cover.

Reluctantly, I asked the clinical nurse whether my son should use the private health cover, to which they forcefully declined and later became blunt and harsh. Their attitude was extremely dismissive and as a result, I was unable to properly articulate my concern to them. My biggest problem with this is that not only has this nurse been extremely rude and unprofessional to me, but because I was sceptical of the advice this nurse has given regarding private health cover and confused when they were hesitant to justify the reason, they gave what I believed was poor information!

Thank you for reading this complaint and l hope my son will be fine! Still waiting for his jaw surgery since going to the Emergency Department at Royal Perth Hospital!

Responses

Response from Dori Lombardi, Acting Director of Nursing, Royal Perth Bentley Group, Royal Perth Bentley Group

picture of Dori Lombardi

Dear 45

Thank you for taking the time to share your recent experience with Royal Perth Hospital (RPH).

I am really sorry that your experience at Royal Perth Hospital was not a positive one. Our nurses and staff strive to be professional and empathic, and I am sorry that on this occasion these values were not reflected for you, and your son.

I would appreciate, if you would be able to contact my office directly on 9224 2320 so that I might better understand where we could improve, and provide feedback to our staff.

Doris Lombardi

Acting Director of Nursing

Royal Perth Bentley Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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