"Sydney/Sydney Eye Hospital (SSEH) = Specialised Systems of Excellent Healthcare"

About: Sydney / Sydney Eye Hospital

(as the patient),

My Sydney/Sydney Eye Hospital (SSEH) experience:

Recently I was admitted to SSEH for acute confusion likely secondary to HSV (Herpes Simplex Virus) Encephalitis. My confusion and memory loss continued acutely for 3 or 4 days and resulted in advanced and high level medical care; including batteries of blood tests, a CT scan of the brain, an MRI of the brain, a lumbar puncture and two weeks of intravenous infusion.

My life's work experiences have given me the ability to accurately observe and assess the quality of treatment I received from New South Wales Health during my confinement.

My following assessment is resultant of my confinement in Wards 2West and 2East; and my enquiries of a very content and happy staff have indicated that the quality of such inpatient services is uniform throughout the S/SEH.

I believe that at S/SEH, in comparison to previous experiences (all good) in both public and private hospital care, I experienced Australia's Public Health System's Best Practice in a totally integrated medical service; i.e. from the Broadway Medical Clinic and the Ambulance paramedical services; to the management, doctors and medical staff; to the nursing staff and the ancillary staff.

In two weeks I was treated by an utmost professional and caring medical and nursing staff at the S/SEH. The efficiency, communication and consideration of me as a patient by the full gamut of staff reflected 'Bedside Manner' that could only be described as 'a heavenly touch'. 

Responses

Response from Carolyn Smith, Deputy Director, Nursing Services, (NUMs & After Hour Nurse Managers), Sydney and Sydney Eye Hospital

Dear Two10A

On behalf of all the staff from 2 East and 2 West who provided care during your recent stay at Sydney/Sydney Eye Hospital I would like to thank you for taking the time to share your positive experience, it is very much appreciated by our staff. We are very fortunate to have content, happy and professional staff who strive each day to provide compassionate and person centred care to all our patients. It is feedback such as yours that we are rewarded in knowing how well they are performing.

I hope you are recovering well.

Kind Regards,

Carolyn Smith

Acting Director of Nursing & Support Services

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