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"A wonderful, enlightening experience"

About: Royal Perth Hospital / Eye Diseases and Surgery (Opthalmology)

(as a carer),

In a volunteer/carer capacity, I have had an insightful and great experience of visiting the Eye Clinic @ RPH over the period of a month recently. I have had my final visit accompanying a patient with slight brain impairment following a car accident 10 years ago.

Our first visit was for a pre-op briefing. Upon arrival at reception, we were greeted and asked to take a seat in a specific seating area. Each staff member involved in the overall process, simply couldn't have been more professional, impressive indeed. I would like to add I was simply 'blown away' with the number of patients waiting to be seen, and the overall efficiency of staff dealing with such demands. May I add, not all patients were well behaved or even pleasant.

On the second visit, we attended the admissions clinic in the early morning, prior to the patient having cataract surgery. Every step in the process was conducted so efficiently with staff very much 'under the pump'. The third visit was the following morning, the only shortcoming, we waited rather long to be informed by a nurse the notes hadn't arrived following surgery. To counteract this, the nurse then attended to the patient, following scans and finally, we saw Dr Caroline who performed the surgery. What a delightful professional, so impressive! On our final visit, we were attended to rather quickly, commendations to Vickey (nurse) for her caring nature and brightness. The sonographer was also caring, friendly and professional. Lastly, to be seen and cleared by Dr Robert, who was impressed by the success of the surgery, with the patient having almost perfect vision, marvellous!

In concluding, it was an enlightening experience for us both to see first-hand how a busy public hospital department operates at such a high level of efficiency and professionalism with many constraints! We, the people of WA, are indeed blessed to have such a wonderful public hospital located in the city centre, with such brilliant and caring professionals. Thank you so much indeed! 

Responses

Response from Lesley Bennett, Acting Executive Director, Royal Perth Bentley Group

picture of Lesley Bennett

Dear Mauns88

Thank you for taking the time to share your recent experience with Royal Perth Hospital (RPH)

It is delightful to read that you had such a positive experience with the Eye Clinic here at RPH, especially from the perspective of a carer as this is an area we have been working on to improve.

However, I do apologise, that you needed to wait an extended period of time due to the notes having not arrived in a more timely fashion following surgery. This is an area we obviously need to address, and I will be speaking with our team to see how we can improve this aspect of our service.

Thank you again for articulating so concisely your positive experience which I will be sharing with all of our staff as through such positive feedback we can build on continually improving a patient and carer service delivery.

Regards

Dr Lesley Bennett

Acting Executive Director

Royal Perth Bentley Group

  • Mauns88 thinks this response is helpful
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