"Care in my home"

About: BlueCross Care at Home Services

(as a staff member posting for a patient/service user),

I wish to say how happy I have been to have my BlueCross carer coming to help me remain in my own home. I hate to think what it would be like without her help. She has been a kind, thoughtful and cheerful visitor to my home for over ten years and always leaves my home beautifully clean.  

Responses

Response from Alan Lilly, Chief Executive, BlueCross

picture of Alan Lilly

Dear A Client

Many thanks for your feedback which I will be delighted to pass on to our team. When I spoke to Sarah Hughes, our Program Manager earlier today, she also told me about your experience and the feedback you had so kindly provided before posting the story online.

Receiving feedback like yours provides a real boost to our staff morale as we all enjoy a note of recognition and appreciation.

Consistent also with our commitment to staff recognition through our Starfish principles, we also presented your carer with a Starfish Award on the principles of "Being There" and "Making their Day". She also received a gift card.

So, thank you for making her day too! Your feedback is greatly appreciated and I look forward to sharing your online story with the broader team.

You know we're here if you need any more assistance at any time.

Kind regards and I hope all is otherwise going well for you ...

Alan Lilly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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