"Fiona Stanley Hospital"

About: Fiona Stanley Hospital

(as the patient),

I have been in the Mother Baby unit at Fiona Stanley Hospital. The main feedback I want to give is that staffing issues have had a major impact on my stay. They have meant that policies and procedures have not been followed putting patients in danger and agency nurses have been used who do not have experience working with mothers and babies. When the regular staff are on duty the care is excellent. FSH needs to address their staffing issues. Almost all of the complaints I hear are related to staffing.

My worst experience was one day when they put an unnecessary special on me because I hadn't been assessed yet . I had to advocate very strongly for myself just in order to be able to sleep without a stranger sitting two metres from my bed staring at me. It was a very traumatic experience

Responses

Response from Janet Zagari, Executive Director Transformation, South Metropolitan Health Service, South Metropolitan Health Service

picture of Janet Zagari

Dear BHMum

Thank you for sharing your story regarding your wife’s recent stay at Fiona Stanley Hospital.

Unfortunately, without patient details, we are unable to provide a detailed response and so encourage you to contact the Fiona Stanley Hospital Patient Family Liaison service on 6152 4013 or via email: FSHFeedback@health.wa.gov.au, to enable this.

In the interim, I am very pleased to hear your experience with regular Mother and Baby Unit staff was positive. Like all hospitals, at times we have challenges with staffing, particularly in the winter season. At these times we engage agency and casual staffing and whilst every attempt is made to utilise staff who are familiar with the ward, sometimes this is not possible. FSH does however, have an orientation process for agency staff who are new to the ward.

The level of visual observation deemed appropriate for each patient is a clinical decision made on the best possible evidence at the time. Our highest priority is for the safety of our patient and their baby. It is not unusual to initially allocate 1:1 continual visual observation, particularly for the first twenty-four hours, if the team do not feel they have a full understanding of the potential risks to safety that may exist. It can take some time to complete a thorough assessment and therefore it is not always immediately clear what level of visual observation is required. Our aim is always to use the least restrictive approach to provide safe care.

I hope both you and your baby are well.

Kind regards

Janet Zagari, Executive Director, Fiona Stanley Fremantle Hospitals Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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