"Removing my name off renal clinic outpatient clinic and requirement for a new referral"

About: The Townsville Hospital

(as the patient),

I could not attend my scheduled renal outpatients clinic earlier this year as I was going to be out of the country. I rang the clinic and informed them of this.

I received a letter from outpatients informing me that I had being removed off the appointment list, because I did not attend an appointment my previous appointment that was booked.

I had received no notification of this appt., that is no letter or SMS reminder, so was unaware that I had an appt. to attend.  It was a bit hard to attend when you aren't notified of the appointment.

I phoned outpatients after receiving a letter informing me that my name would be removed from the appt. system. I spoke to clinics and was informed that this had been an issue, that is people not receiving a letter. I was then transferred to renal clinic and spoke to a staff member who informed me, because I had failed to attend 2 appt's my name would be removed from the appt. system. To be re-activated I would need another referral from my GP. I had in place a perpetual referral. 

I felt this staff member did not listen to me, as they would not accept that I had called and said I would not be attending the appt. I referred to initially, therefore technically I had only missed one.

It is hard to attend appt's without receiving a notification.

As a renal transplantee I take my appt's seriously and it is due to good regular management by medical staff and myself that I have retained this donated organ after some 28 years.

Responses

Response from Patient Opinion Australia

The following response has been published by Patient Opinion on behalf of The Townsville Hospital:

Dear scutummn98

Could you please contact our service via the following details so we can follow up on the concerns you have raised.

The Patient Feedback Service

The Townsville Hospital

Ph: 4433 1074

Email: THHS-Feedback@health.qld.gov.au

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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