"Day Surgery Unit"

About: King Edward Memorial Hospital

(as the patient),

I needed surgery and attended the Day Surgery Unit. I was greeted wonderfully and all of the staff could not have made me feel more welcome.   The staff that attended to me were really happy and made me feel very at ease. I have a huge phobia of needles and the staff were very supportive and allowed me to relax and made sure that at the time of my greatest fear they talked to me to ease that fear.   I really appreciated the atmosphere where the staff wore colourful uniform tops and the cupboards had flowers on them making the environment less clinical.   Please let that continue as it makes for a more positive experience.   I am so grateful for the care that I was shown and feel that the staff should be praised for this wonderful service.

Responses

Response from Graeme Boardley, Director, Midwifery, Nursing and Patient Support Services, Women and Newborn Health Service, King Edward Memorial Hospital

picture of Graeme Boardley

Dear torment,

Thank you for taking the time to provide us with your feedback. I am very pleased to hear that you had such a positive experience with our service and that our team made you feel at ease during a difficult time for you.

I will ensure that your feedback is provided to the Day Surgery Team.

Once again thank you for your comments and I hope you are recovering well.

Kind regards,

Graeme Boardley.

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Update posted by torment (the patient)

Hi Graeme,

Thank you for your response. I like to get positive feedback in my job as it makes me feel valued so I was delighted to be able to do that for the staff who helped me.

Regards

torment

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