"Busselton Health Campus"

About: Busselton Health Campus / Emergency Department

(as a parent/guardian),

I am writing to praise the good service and thorough care I recently experienced at the Busselton Health Campus. I took my teenager to the Busselton Health Campus recently one night, as my teenager was feeling faint and finding it difficult to breathe. Lucky for us they were not overly busy at that time, so my teenager was triaged immediately and a doctor was able to see us quite quickly. My teenager was connected to a heart monitor, had blood tests and also given an IV drip as they were dehydrated. All the while not making my teenager feel embarrassed about having a needle phobia and needing happy gas and numbing cream just to have a blood test. The blood test revealed my teenager just had the flu, however we were so pleased with how thorough and patient the staff were ensuring there were no other nasty issues it could possibly have been associated with their slightly elevated heart rate. I think people can be too quick to complain and not so quick to pass on a compliment in the health industry. I have a number of friends who also have had good experiences when they have needed to attend ED in Busselton. Thank you - don't change a thing!  

Responses

Response from Caroline Booker, A/Clinical Nurse Manager, Busselton Health Campus, WACHS South West

Dear Glad we have them in our town

Thank you so much for taking the time to give feedback on the quality of the service you received at Busselton Health Campus Emergency Department (ED).

I’m sorry that your teenager has been unwell and that you needed to attend the ED. I am pleased that you were treated with empathy and were happy with the outcome of your visit.

I will pass your comments onto the staff concerned.

Kind regards

Caroline Booker

Staff Development Nurse

Busselton Health Campus

  • Glad we have them in our town thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too
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