"Cafe at SJOG Midland"

About: St John of God Midland Hospital / Café

(as a relative),

I was appalled and embarrassed to see that the cafe at SJOG Midland has no price list.

While I was there visiting, I overheard people worrying that they didn't have enough money for lunch. They were looking in their wallets, trying to guess how much things might be and whether they had enough money for food. It felt like people were being forced into overspending. People should be able to make informed purchases, not have to walk up to the till, ask how much something is, then admit they can't afford what it is they want/spend more than they can afford to avoid embarrassment.

I asked the girl at the till why there were no prices listed. Her response was that the menu changes too frequently to have listed prices. I feel this is a very poor excuse. Someone had to write - Bagel with chicken, pesto and sun-dried tomato - on a little card, surely it's not that hard to write $9.50 next to that? The girl on the till was able to quickly and easily type in the item and be given a total price; if a current price is coded into the computer at the till, there's no reason why the price can't be listed next to the item.

Especially at a public hospital, people should not be put in a position of finance related embarrassment and awkwardness.

I look forward to this simple problem being resolved.

Responses

Response from Michael Hogan, Chief Executive Officer, St John of God - Midland

Dear Appalled relative

Thank you for your feedback regarding the café at St John of God Midland Public and Private Hospitals. You have raised a very important issue that is currently being addressed by the Manager of the café. We are in the process of changing the menu and arranging for printed menus which will be on display at the till area and placed on every table. The menus will include prices and I am pleased to advise you that, as a result of your feedback, pricing will immediately be placed on food displayed in the cabinet and on the counter. I appreciate your interest in this matter and pleased that your feedback has made a difference to how we serve our community.

Michael Hogan

Chief Executive Officer, St John of God Midland Public Hospital

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Update posted by Appalled relative (a relative)

Dear Michael,

Thank you for your response, and thank you for implementing those changes. I expect I won't be the only one who will appreciate them.

Kind regards,

AR

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